Phil Howard & Orlando Hernandez
21. What to do when End Users think the Technology Sucks.
21. What to do when End Users think the Technology Sucks.
Episode Show Notes
Navigate through key moments in this episode with timestamped highlights, from initial introductions to deep dives into real-world use cases and implementation strategies.
Orlando Hernandes “The Tech Psychiatrist” Director of IT at USA Fire Protection & Phil Howard, Converged Network Services Group discuss:
* Speed of Adoption. End users are asking, “WHy does this company have this new technology and we don’t?”
* Working within a limited budget & resource group.
* Establishing IT as partner, and not just someone who keeps the blinky lights on.
* How to prioritize between wish lists & key players.
* Why it’s important to ensure end users end-users feel comfortable coming to you and how to do it.
* Legacy employees are rolling their eyes… how do we build their trust?
KEY TAKEAWAYS
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